Alert: Delivery stop – SAILOR 6222 VHF DSC Class A, SAILOR 6248 VHF and SAILOR 6249 VHF Survival Craft
31st December 2017
Delivery stop – SAILOR 6222 VHF DSC Class A, SAILOR 6248 VHF and SAILOR 6249 VHF Survival Craft
Cobham SATCOM has found quality problems with the plastic coating surrounding the cooling profile on the backside of the units. This fault has been identified on all new SAILOR 6222 VHF DSC Class A, SAILOR 6248 VHF and SAILOR 6249 VHF Survival Craft.
Failure and root cause analysis After a change in subcontractor it has been noticed that excessive oil from the cooling profile thread cutting process has not been properly cleaned off. This results in the excess oil affecting the plastic, which over time may crack around the cooling profile. If the units are installed in a harsh marine environment, Cobham suspect that these cracks can develop to a stage that affects the water resistance of the product. If the unit is installed in a protected environment, such as on the Bridge, we do not expect that cracks will have any impact on the life expectancy of the product.Affected units All SAILOR 6222 VHF DSC Class A, SAILOR 6248 VHF and SAILOR 6249 VHF Survival Craft – Produced by Cobham SATCOM between June 1, 2017 to September 1, 2017 are potentially affected by the described problem. We do not expect this problem to be found on units produced before June 1, 2017.Remedy and warranty procedures To support the industry and underline their commitment to deliver and support SAILOR quality, all units sold between June 1, 2017 and September 1, 2017 will be covered by an additional one-year extension of the warranty, extending the warranty period to 36 months. Affected products will automatically be granted the extended warranty.
Action All affected units placed in a warehouse or on stock, i.e. not yet sold and installed, should be returned under normal RMA procedure. Returned units will be handled according to our normal CPP procedure. All installed SAILOR 6249 VHF Survival Craft, should be recalled, as they are supposedly operating in harsh marine environments. Cobham are currently building a swap pool and all unit swaps will be handled using the Advance Replace procedure. Installed SAILOR 6222 VHF DSC Class A and SAILOR 6248 VHFs are not expected to be any more prone to malfunction, when installed in a controlled marine environment (i.e Bridge, indoor). Returned units will be handled according to our normal CPP procedure.
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